Support

FinalKey Support
At FinalKey, we take user trust, data protection, and service reliability with the highest level of seriousness. Our goal is to provide clear, accessible, and timely assistance for any questions related to your account, your encrypted vault, Successor and Keyholder access, subscription management, technical functionality, and privacy matters.
Before submitting a support request, please review the information below to help ensure your inquiry is directed appropriately and handled as efficiently as possible.

General Support Inquiries
If you have questions about using the FinalKey app—including onboarding, entering your end-of-life preferences, uploading documents, or managing your Successor and Keyholder assignments—please reach out using the form below. We are here to assist with all non-technical and informational concerns related to your account.
Account Access & Authentication Issues
For login difficulties, two-factor authentication errors, device changes, or password resets, please describe the issue in detail. For your security, FinalKey Support may require additional verification steps before assisting with any request related to account access.

Successor & Keyholder Access Requests
If you are a designated Successor or Keyholder attempting to access a user’s information:

• Please provide your full name

• The email address associated with your assigned role

• A brief explanation of the request

For end-of-life activation requests, FinalKey may require identity verification and official documentation to comply with our security protocols. Do not upload sensitive documents through the form unless instructed; we will guide you through a secure submission channel.

Data Privacy, Security, and HIPAA-Aligned Safeguards
Although FinalKey is not a HIPAA-covered entity, we voluntarily adhere to administrative, physical, and technical safeguards consistent with HIPAA security principles. If you have questions regarding how your data is encrypted, stored, or accessed—or if you would like more information about our security practices—please note your request below.

For privacy-related rights such as data access, correction, or deletion, please specify your request clearly so we may begin the verification process.

Document Upload, Vault Storage & Technical Issues
If you experience problems uploading files, viewing stored documents, syncing data, or navigating app features, please include as much information as possible, such as:

• Device type and operating system version

• App version

• A description of the issue and when it began

This will allow our support team to quickly diagnose and resolve the issue.

Subscription & Billing Questions
FinalKey subscriptions are managed through the Apple App Store. If you have billing questions, renewal issues, or wish to request a refund, we can guide you through the process—however, all refund decisions are ultimately handled by Apple.
Please include the email used for your App Store account so we may assist effectively.

Data Deletion Requests
If you wish to permanently delete your account and all encrypted vault data, please indicate this clearly in your request. For your protection, we must verify your identity before processing a
deletion. Once completed, data destruction is irreversible and cannot be recovered.

Emergency or Time-Sensitive Situations
If your inquiry relates to a Successor activation or urgent access concerns, please indicate “URGENT” in the subject line of your message. Our team will prioritize these submissions in accordance with our verification protocols.
Before You Submit
To ensure a fast and secure response:

• Do not include passwords, Social Security numbers, financial account numbers, or medical information in the support form.

• Do not upload death certificates or legal documents unless specifically instructed.

• Provide accurate contact information so we may follow up promptly.

Contact Support
Please complete the form below, and a member of the FinalKey Support Team will respond as soon as possible. For privacy and security, all inquiries may require identity verification.